Policy Details

We understand that travel plans may change, and we aim to provide a flexible and convenient cancellation process for our guests. Reservations may be cancelled free of charge up to [X days/hours] before the scheduled check-in date. Cancellations made after this period may incur a cancellation fee of [amount or percentage], while no-shows or same-day cancellations may be charged the full booking amount or applicable fees. Prepaid or non-refundable bookings may not be eligible for a refund after confirmation. Any approved refunds will be processed through the original payment method within [X business days]. Guests are advised to contact the hotel as early as possible for any cancellation or modification requests, as policies may vary depending on the room type, rate plan, or promotional offer.